Payment, Shipping and Returns

QUESTIONS? 

If you have questions about any of the below, please contact us BEFORE you place an order. For customer service with any shipping or exchange questions about a current order or one you’re considering, please email info@regalrobot.com or use the form to the right.

PAYMENT: 

We accept most credit and debit cards, as well as PayPal via our automated website cart system.

Phone orders by credit or debit card can also be made to: 631-482-9140 (note we’re in NY and Eastern Time Zone).

If you’d like to pay via wire or ACH, we can email you a link for that. Please email info@regalrobot.com with your order details and we’ll be happy to set that up with you.

Some items are eligible for easy monthly payments via Partial.ly. See here for full payment plan details.

SHIPPING:

Many of our items are made-to-order. Estimated wait times can be found on the individual item listings. Orders will be grouped into a single shipment where possible, shipping when the item with the longest wait time is ready.  You may request via email that your order be shipped as individual items are ready, but doing so may incur additional shipping charges.

Smaller items ship via standard carriers like Fedex, UPS and USPS. Larger items ship motor freight or local delivery. See item listings for details.

Star Wars™ items may only be shipped to locations in the U.S.A., including Puerto Rico, Guam and US Military Bases.

“Free Shipping” offers may be limited by location or other factors.  Items listed with Free Shipping do not apply toward any discounted volume shipping offers.

RETURNS

Our orders are final sale, and non-cancellable and non-refundable.

For an item that appears defective or damaged in transit, alert us via email within 24 hours of receipt to resolve any concerns. Where possible and at our discretion, we may provide a Return Authorization Number to allow for repair or exchange for the SAME ITEM ONLY, in non-defective condition.

COUPON CODES AND DISCOUNTS

Coupons can only be redeemed through transactions online. They cannot be added to your order after it is submitted. Coupons may not be combined with other offers. Coupons are valid for a limited time only. Applicable shipping and handling charges and taxes still apply to all products, coupons do not apply to shipping, handling or taxes. Coupons may not be used towards custom requests or concept art.

If you return (see Returns above) any items purchased with a coupon, the coupon or discount value will be subtracted from the return credit.

See our TERMS page for further details.