Payment, Shipping and Returns


If you have questions about any of the below, please contact us BEFORE you place an order. For customer service with any shipping or exchange questions about a current order or one you’re considering, please email or use the form to the right.


We accept most credit and debit cards, as well as PayPal via our automated website cart system.

Phone orders by credit or debit card can also be made to: 631-482-9140 (note we’re in NY and Eastern Time Zone).

If you’d like to pay via wire or ACH, we can email you a link for that. Please email with your order details and we’ll be happy to set that up with you.

Some items are eligible for easy monthly payments via See here for full payment plan details.


Many of our items are made-to-order. Estimated wait times can be found on the individual item listings. Orders will be grouped into a single shipment where possible, shipping when the item with the longest wait time is ready.  You may request via email that your order be shipped as individual items are ready, but doing so may incur additional shipping charges.

Smaller items ship via standard carriers like Fedex, UPS and USPS. Larger items ship motor freight or local delivery. See item listings for details.

Star Wars™ items may only be shipped to locations in the U.S.A., including Puerto Rico, Guam and US Military Bases.

“Free Shipping” offers may be limited by location or other factors.  Items listed with Free Shipping do not apply toward any discounted volume shipping offers.


Orders for items that have not yet shipped are non-cancellable. Should Regal Robot, at our discretion, make an exception and allow a cancellation, a minimum cancellation fee of 20% of the item’s cost will apply.


Our orders are final sale, and non-cancellable and non-refundable.  Refunds will not be issued but only exchanges or repairs. 


For an item that is defective or damaged in transit, alert us via email within 24 hours of receipt to resolve any concerns and save all original packaging and boxes. Where possible and at our discretion, we may provide a Return Authorization Number and paid shipping label to allow for (depending on the item) repair or exchange for the SAME ITEM ONLY.


Coupons can only be redeemed through transactions online. They cannot be added to your order after it is submitted. Coupons may not be combined with other offers. Coupons are valid for a limited time only. Applicable shipping and handling charges and taxes still apply to all products, coupons do not apply to shipping, handling or taxes. Coupons may not be used towards custom requests or concept art.

If you return (see Returns above) any items purchased with a coupon, the coupon or discount value will be subtracted from the return credit.

See our TERMS page for further details.